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ROBIN F. RICHARDSON
TECHNICAL WRITER
Resume
Below is a description of my education, academic experiences, skills, and work experience.
A PDF of my resume is also available.
Profile
Software and Coding Skills
Academic Projects
Qualifications
Work Experience
Awards
Education
Profile
Self-motivated
Flexible
Fast learner
Effective collaborator
Qualifications
Technical writing
Editing
Indexing
Page layout
Basic web design
Software and Coding Skills
InDesign
RoboHelp HTML
Photoshop
Illustrator
Acrobat Pro
MS Office
HTML
CSS
Education
M.A., Professional and Technical Writing: GPA 4.0
University of Arkansas at Little Rock (UALR), Little Rock, AR 2014-present
Doctor of Audiology Program: GPA 4.0
University of Arkansas for Medical Sciences/UALR, Little Rock, AR
2011-2013
Digital Design Diploma: GPA 3.8
Art Institute of Pittsburgh, online 2005-2007
B.A., Advertising: GPA 3.0
Southern Methodist University, Dallas, TX 1988-1992
Academic Projects
Profit & Loss Program Administrator Guide and
Online Help System 2015
Wrote and designed them for Colton's Restaurant Group, Inc. to be used to train the next P&L Program Administrator.
Article Series: "Skills and Qualities a Technical Writer Needs
to Get—and Stay—Employed 2015
Researched and wrote articles based on a survey of articles and job descriptions to identify the skills and qualities most desired by employers of technical writers. Won award for Best Essay in Research or Theoretical Writing in 2016.
Online Help System 2015
Acted as Project Manager of a team to create an online help system as well served as a writer and editor.
Job Position Manuals 2015
Edited and designed a series of eight manuals for Colton's Restaurant Group.
Indexes 2015
Created an index for a class project as well as one for a 175-page book titled What to Charge by Laurie Lewis.
Instructional Blog Articles 2014
Wrote two articles describing how to create navigational "breadcrumbs" for a website and how to use Google Fonts; also served as co-editor of the class blog.
Style Guide for Harbor Environmental and Safety (Harbor) 2014
Won awards for Best Editing Project and Best Graduate Writing in 2015.
Systematic Review 2012
Collaborated with audiologists to write a systematic review of FM system use by children with central auditory processing disorders.
Awards
Best Essay in Research or Theoretical Writing 2016
UALR Dept. of Rhetoric and Writing
Best Editing Project 2015
UALR Dept. of Rhetoric and Writing
Best Graduate Writing 2015
UALR Dept. of Rhetoric and Writing
Work Experience
University of Arkansas for Medical Science (UAMS),
Little Rock, AR 2016-present
Technical Editor, IT Development Systems/IT Research
• Update and write help pages and wikis for software used by UAMS and Arkansas Children's Hospital (ACH) researchers.
• Organize and assist in coordinating database projects for the ACH Center for Birth Defects Research and Prevention.
• Collaborate with IT professionals to develop a database dictionary for reference by project stakeholders.
Inuvo, Inc., Little Rock, AR 2015-2016
Inuvo is an advertising technology and digital publishing company.
Editing Intern
• Edited and proofread articles for Inuvo's alot.com website.
• Generated article ideas based on an extensive list of keywords.
• Published articles in the content management system.
Colton's Restaurant Group, Inc. (CRG), Little Rock, AR 1995-2016
CRG is the franchising corporation for Colton's Steak House & Grill restaurants.
Profit and Loss Program Administrator 2014-2016
Updated, edited, and distributed linked Microsoft Excel applications for use by restaurant owners, managers, and other personnel to track restaurant sales and costs.
Editor and Graphic Designer 1997-2014
• Edited and proofread employee job position manuals, training materials, and franchising brochures.
• Collaborated with marketing director to create menus, table cards, passes, gift cards, print ads, banners, billboards, and other marketing materials using Photoshop, Illustrator, and InDesign.
• Developed and maintained CRG's original internal website using Dreamweaver.
Executive Assistant 1995-1997
• Edited and proofread letters, memos, and other documents.
• Wrote and designed the company newsletter, as well as the first Colton's menu, comment cards, and print ads using Microsoft Publisher.
• Designed a Microsoft Access database to track periodic and quarterly sales, costs, and product mixes for multiple Colton's locations.
UALR/UAMS
Student Representative 2012
Served on a professional committee to develop the Auditory Based Intervention Certificate program for UALR/UAMS.
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